Fidelity National Home Warranty
Reviews and Complaints
They are crooks
Preferred solution: Full refund
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Verified Reviewer | Dublin, CaliforniaFailed to fix appliance or credit my deductible past a month.unable to speak to customer service.on hold over an hour then disconnected
Preferred solution: Full refund
User's recommendation: Avoid
If you like being ignored... this is the home warrenty for you
I've been with Fidelity National Home Warranty going on 6 years and this is the worst service year I've experienced. My dishwasher went out, I called for service on 6/8/2022.
The service repairman came out promptly and stated I needed a part.
Soon after that I was told the repairman would order the part. It's been over a month and still no part, no repair, no update.
The 1-80*-***-**** customer service line is a joke. Their first training class must be titled "Apology 101" after a long wait just to speak to someone (30-45 min) customer services doesn't really tell you much more than you already know.
I reached out to my service worker twice Kesna only to be ignored again. Why give people phone numbers to contact them if they don't return phone calls.
I don't know about you but when I pay for a home warranty I would like it to help when I need it to.
It should be a collaboration, I need help and they are paid to help me promptly, efficiently and communicate every step of the way.
I'm definitely going to look for another home warranty plan because I'm truly getting tired of washing dishes and seeing a dishwasher only a few years old staring at me & laughing.
signed ... dish pan hands
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Phoenix, ArizonaAc broken
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy a warranty from this company
Worst experience with any business since ATT.
We purchased our home and were required to get a home warranty due to downpayment assistance program. We decided on Fidelity as it was the more expensive option so we figured it would have better service.
Since we bought the warranty our AC and washing machine have failed. Neither were covered due to supposedly being damaged prior to acquiring the warranty. Then they charged us $85 for each service call. The service call consisted of a tech coming out to gather evidence to use against so when they enviably deny our claim.
Both were working perfectly prior to failure. Now we have $170 is service call fees and we literally paid for them to send someone out to find a way for them to weasel out of covering our appliance. DONT FALL FOR THE WONDERFUL SALES REPS! They talk a wonderful game and then deliver nothing after you purchased the warranty.
Customer service is outsourced to the lowest bidder overseas. Horrible in every respect.
Research before you buy a home warranty and throw your money away. There is a reason Fidelity is so incredibly profitable.
- Rotten customer service
- Failed to meet the agreement
- It feels like a scam
Preferred solution: Deliver product or service ordered
User's recommendation: Do your research and get a real home warranty
This company is totally unsat...
- Many
Preferred solution: Deliver product or service ordered
User's recommendation: don't use this warranty company..
Air conditioning system
User's recommendation: Don’t use Fidelity home mortgage
Air conditioning not working
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Verified Reviewer | San Antonio, TexasElmers A/C Company Estimate sent to Fidelity National Home Warranty, in Att. GUSTAVO N.
On May 12, 2022 you sent me a message for a second option in the repair of the Air Conditioning of my home and for that reason I sent you an Estimate of the ELMERS Company A / C in which they give me an Estimate of 4,182.27 dollars, you told me that Fidelity National Home Insurance covered only the amount of $1,500 dollars for which I agree to pay the rest of $ 4,182.27 dollars, I urgently send a quick response for the repair of my Air Conditioner. I would appreciate it if you send me the approval and the check for that amount, then I will send you the invoice issued by ELMERS Company A / C or if you want me to send it to you before, I will gladly do it.
Kind regards
Carlos Briones Pacheco
Preferred solution: Full refund
Get warranty service
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Valencia, CaliforniaI need to speak to a manger.
Preferred solution: Full refund
Get warranty service
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Commerce City, ColoradoPlumbing issue
Preferred solution: Price reduction
Called and quickly answered with order placed
User's recommendation: Awesome company
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Verified Reviewer | Los Angeles, CaliforniaReopen case
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Hi Atletha: Would you please tell me which service did you use? And what brand of appliances do you have? Barry