filters
State:
Show
City:
Show
Product:
Show
In August 2o18 my instant hot water faucet began to leak. I called for service under my warranty, and a plumber came to my house. He determined that the faucet was worn out and could not be repaired. He also said that there was not enough space under the cabinet for...
Read more
#1401152
Reply to reviews
stay away from fidelity they will endanger your home and leave you stranded. as a ex vendor we are told to do whats the cheapest and lowest cost repair ! we have to stay below a average and if you go above that average you get cut. so they force contractors to do shady...
Read more
1.0
I liked
  • Disgraceful
I didn't like
  • There service
#1393298
Reply to reviews
Show

Fidelity National Home Warranty - Horrible

A month without air conditioning, the contractor was telling them he was coming. I hired someone on my own. They say they cover termites, if they do they aren’t paying for it! The worst customer service! They don’t care about the home owner
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1375176
Reply to reviews
As a new homeowner on 9/10, with a repair order for a broken refrigerator placed by the previous homeowner in AUGUST.....WHY are your phone reps telling me I will have no working fridge until after 9/28? That is absolutely ridiculous to have this home warranty which is...
Read more
1.0
#1356655
Reply to reviews
Summer time and AC has been down going on 2 weeks, it has taken multiple visits: visit 1 diagnose visit 2 leak check visit 3 determine what the issue was visit 4???? cannot get through to the department to setup this visit???? Very slow...unfortunately this is the...
Read more
1.0
I didn't like
  • Horrible customer service
  • Rotten customer service
  • Holding for 25 minutes each time i called
#1349677
Reply to reviews
I tried twice within an hour; each time was waiting 15 minutes..and each time disconnected....I paid $75 for a job not fixed properly and I need the money for a new garbage disposal plus labor cost. I called both customer service and authorization department but to no...
Read more
#1347320
Reply to reviews
Last Friday I entered service request. It was approved on Saturday with 1-3 day timeframe to receive parts and have picked up by Technician. On following Friday I was told 3 times (45 minutes to 1 hour on hold each attempted call) that part was available and technician...
Read more
#1320689
Reply to reviews
The technician claims that my fans needed new bases since they wiggle a lot and loud. Fidelity claims that it is cosmetic! Wow! So it doesn't get cover! My AC was leaking some water I asked another $75 dlls and unsure if it will be cover??? This insurance came with the...
Read more
#1301368
Reply to reviews
I asked for an AC guy to come by the house to repair my AC unit because it was part of the warranty. Immediately he came to the unit and said oh my this is a cooler and not a heat pump. You need a heat pump. He called Fidelity to see if I was qualified to get a heat...
Read more
#1289101
Reply to reviews
I called in an emergency leak that required the water to be *** off to the house. My emergency plumbing leak was repaired like crap 4 days and 25 minutes after being called in. The entire time there was no water to my house. Steve with Drain Dr. Plumbing who nitially...
Read more
#1284032
Reply to reviews