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Fidelity National Home Warranty - Horrible Horrible

Very bad business, they will take your money but want fix anything
#1250422
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AC quit working in the middle of summer with 100+ temps. First they did not have one of their contractors that would work on the weekend. Had to wait for the next business day which was 2 days later in the heat, because the AC company does NOT work on weekends or...
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#1095046
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Fidelity National Home Warranty - Billy Jensen: Lack of agent response

Today I spent over 45 minutes on automatic hold with no human contact. Fidelity National Home Warranty never picked up at all. Their president, listed as Billy Jensen, should be ashamed. I feel they hold our warranty money hostage and it is $550/year. ( It increased every year.)
1.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
#1090482
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I feel FWH spent weeks deciding to cover a simple dishwasher parts and repair claim. We spent hours trying to get responses from them. When they finally acknowledged the legitimate claim, they were spent days confused and blamed it on us. The clerk calling to dispatch...
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Anonymous
jgnourse

I have recently had the same experience. 2 months to Fix A/C in 117 Degree Palm Desert heat. Still not fixed but fully approved by them.

1.0
#1089311
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This a terrible horrible home warranty company to go through. They refuse to cover anything and you spend long waits on the phone just to get through to someone. I am convinced they do this on purpose because they know most people will get fed up and hang up. They...
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1.0
I didn't like
  • Failed to meet the agreement
  • It feels like a scam
  • Rotten customer service
#1088347
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Water heater stopped working shortly after we bought the property. Fidelity denied the claim, stating that the defect was not due to normal wear and tear. This was based on its own plumber's report although Fidelity refused to explain how that report provides any...
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#1078762
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I placed a service call for garage door - the springs and the pull-wire broke and needed replacement. Only mechanical parts. All electrical parts were good and fully functional including the motor, keypads, opener button and remote clickers, all by brand GENIE. The...
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Good morning, I have made several phone calls to FNHW regarding getting someone dispatched to this location because of a down AC unit. I started this process on the 22nd with a work order of 5937713. The order was dispatched to Thompson Mech so I called them and...
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Anonymous
Anonymous

My AC is down and I'm going through the same ***

I didn't like
  • Holding for 25 minutes each time i called
  • Rotten customer service
  • Failed to meet the agreement
#1066666
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Fidelity National Home Warranty - Emergencies don't exist with Fidelity.. They admitted to shortage of Technicians in Sacramento
VERY DISHONEST COMPANY. I had an emergency at my property because the first technician knew the drainage pipe was clogged on HVAC unit on a initial service call that he came out. Then after the first use of HVAC the attic flooded and I called the tech and he said he...
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1.0
#1066426
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The draft inducer motor on my heater started freezing up, would not start without a little help. Called for service 5/4/17. After waiting a week. I tried to call the service company they said they had notified. Disconnected number, found a second number on the net, not...
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#1052355
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