As a new homeowner on 9/10, with a repair order for a broken refrigerator placed by the previous homeowner in AUGUST.....WHY are your phone reps telling me I will have no working fridge until after 9/28? That is absolutely ridiculous to have this home warranty which is...Read more
Summer time and AC has been down going on 2 weeks, it has taken multiple visits: visit 1 diagnose visit 2 leak check visit 3 determine what the issue was visit 4???? cannot get through to the department to setup this visit???? Very slow...unfortunately this is the...Read more
I didn't like
- Horrible customer service
- Rotten customer service
- Holding for 25 minutes each time i called
I tried twice within an hour; each time was waiting 15 minutes..and each time disconnected....I paid $75 for a job not fixed properly and I need the money for a new garbage disposal plus labor cost. I called both customer service and authorization department but to no...Read more
Last Friday I entered service request. It was approved on Saturday with 1-3 day timeframe to receive parts and have picked up by Technician. On following Friday I was told 3 times (45 minutes to 1 hour on hold each attempted call) that part was available and technician...Read more
The technician claims that my fans needed new bases since they wiggle a lot and loud. Fidelity claims that it is cosmetic! Wow! So it doesn't get cover! My AC was leaking some water I asked another $75 dlls and unsure if it will be cover??? This insurance came with the...Read more
I asked for an AC guy to come by the house to repair my AC unit because it was part of the warranty. Immediately he came to the unit and said oh my this is a cooler and not a heat pump. You need a heat pump. He called Fidelity to see if I was qualified to get a heat...Read more
I called in an emergency leak that required the water to be *** off to the house. My emergency plumbing leak was repaired like crap 4 days and 25 minutes after being called in. The entire time there was no water to my house. Steve with Drain Dr. Plumbing who nitially...Read more
Fidelity National Home Warranty - Horrible Company
This company is so horrible and I don’t recommend it at all. They outsource contractors that are scammers just like FNHW is... please don’t use their services, they need to close their company and give people their money back...
Over the last two months I have had about 7 service appointments which none of them were successful. The first appointment for my oven and dishwasher back in I believe December or January was unsuccessful because the company could not provide service during certain...Read more
Fidelity National Home Warranty - H-O-R-R-I-B-L-E
Contacted numerous times. It has been 8 weeks now, no repairs to my refrigerator. The technician told me the manufacturer does not make the parts any longer, and advised a total replacement. 8 weeks and nothing has been done!
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