Product: Fidelity National Home Warranty Warranty Clear all filters (29 of 29 reviews match)
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Fidelity National Home Warranty in Allen, Texas - Stay far away!

1.0
Details
like others have said, stay far away from this company. they'll use any excuse possible to deny your claim. bottom of the barrel vendors (mostly), terrible customer service. Save yourself the yearly premium and the $75 service fee by just looking in the mirror and saying "no, it's not covered". you'll get the same result without paying for it.
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Review
#1633134 Review #1633134 is a subjective opinion of poster.
Product
Fidelity National Home Warranty Warranty
Cons
  • All
  • It feels like a scam
  • Bait and switch service practices
Reason of review
Poor customer service
Loss
$875
Preferred solution
Full refund
Tags
  • Home Warranty
1.0
Details
I want to thank everyone for their honest reviews. It is VERY clear that this company is no good. Our realtor paid for a home warranty when we purchased our home. Our garbage disposal went out and I am just not willing to take a gamble and pay the 75.00 service charge...
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Review
#1610462 Review #1610462 is a subjective opinion of poster.
Product
Fidelity National Home Warranty Warranty
Reason of review
I don’t feel comfortable using your service based on your terrible reviews
2.0
Details
I am in receipt of the home warranty refund check for 1117 Villeroy Dr., Sun City Center, FL 33573. The price of the warranty was $500 for one (1) year beginning October 3, 2018. I am confused as to how you arrived at a refund of $39.53. October 3, 2018 to July 2, 2019...
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1 comment
Anonymous
#1724265

You're lucky you get a refund I canceled after a half year because of cost and poor service and instead of a $229.12 prorated refund they charge $50 in admin fee and $512.97 service costs. If you read the vey fine print they say the contact is non-refundable

Review
#1581354 Review #1581354 is a subjective opinion of poster.
Product
Fidelity National Home Warranty Warranty
Pros
  • Good company
Cons
  • Poor policy refund criteria
  • Poor policy refund
Reason of review
Warranty issue
Loss
$85
Preferred solution
Full refund
Tags
  • Home Warranty
All these reviews - Are correct! We current have 3 different warranties with this company and nothing has been repaired! Save your money or go and try and different Home Warranty Company - but do not use Fidelity - They tell you they will return your phone calls - when...
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1 comment
Anonymous
#1605079

Call out your own heating company and get a new furnace for goodness sake. Why do people keep finding this out and acting so shocked.

Did you really, honestly believe you would not have to wait and fight to have expensive repairs when you need them? Have you ever had an insurance claim before—car wreck, fire, flood, etc?

I’ve never had one process smoothly and put me back to where I was before the calamity, so I’d be shocked if it actually worked out in my favor, not the other way around. I must live in a different world.

Review
#1409867 Review #1409867 is a subjective opinion of poster.
Product
Fidelity National Home Warranty Warranty
Reason of review
Warranty problem, billing problem and horrible customer service with no contact info for accounnting dept
Loss
$5000
In August 2o18 my instant hot water faucet began to leak. I called for service under my warranty, and a plumber came to my house. He determined that the faucet was worn out and could not be repaired. He also said that there was not enough space under the cabinet for...
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1 comment
Anonymous
#1601397

All home warranties are scams. What makes you think one will pay out more than the next?

They make money by spending less on you than you spend on them. The plumbers etc. do not want to do their work for warranty companies because the warranty companies dictate what they will pay for items and as you can see, it has no relation to what things actually cost. That leaves the plumber and the customer to come up with the difference.

It’s easier for the plumber to just find a way to get the claim denied than to do the job for nothing.

You’ll find that the case with all the home warranty companies. Save the $500 a year and spend it on your own repairs.

Review
#1401152 Review #1401152 is a subjective opinion of poster.
Product
Fidelity National Home Warranty Warranty
Reason of review
Poor customer service
Loss
$500
Preferred solution
I want a total refund of the premium I recently paid for a full year's service.
1.0
Details
A month without air conditioning, the contractor was telling them he was coming. I hired someone on my own. They say they cover termites, if they do they aren’t paying for it! The worst customer service! They don’t care about the home owner
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1 comment
Anonymous
#1612380

What do termites have to do with your air conditioner? And no, insect and animal damage are not covered by any home warranty.

That would be considered not normal wear and tear, therefore coverage would be denied.

For that matter, damage caused by humans, intentional or unintentional, or any other type of physical damage, is not covered. Doesn’t matter when it happened, or whether it was intentional or not.

Review
#1375176 Review #1375176 is a subjective opinion of poster.
Product
Fidelity National Home Warranty Warranty

Fidelity National Home Warranty - Horrible Company

This company is so horrible and I don’t recommend it at all. They outsource contractors that are scammers just like FNHW is... please don’t use their services, they need to close their company and give people their money back...
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Review
#1280356 Review #1280356 is a subjective opinion of poster.
Product
Fidelity National Home Warranty Warranty
Reason of review
Bad quality
Good morning, I have made several phone calls to FNHW regarding getting someone dispatched to this location because of a down AC unit.I started this process on the 22nd with a work order of 5937713. The order was dispatched to Thompson Mech so I called them and...
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1 comment
Anonymous
#1356875

My AC is down and I'm going through the same ***

Review
#1066666 Review #1066666 is a subjective opinion of poster.
Product
Fidelity National Home Warranty Warranty
Cons
  • Failed to meet the agreement
  • Holding for 25 minutes each time i called
  • Rotten customer service
Reason of review
Poor customer service
1.3
Details
The seller of my home purchased this policy as an incentive to purchase. I had a plumbing issue and they hired Judieh Plumbing Co to fulfill the obligation. This was simply worst experience with a service provider I have ever had. In addition to missing two...
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Review
#817419 Review #817419 is a subjective opinion of poster.
Product
Fidelity National Home Warranty Warranty
Reason of review
Poor customer service
Loss
$10000

Contact Fidelity National Home Warranty Customer Service

Mailing Address:
Fidelity National Home Warranty
1850 Gateway Boulevard, Suite 400
Concord, California 94520-8446
United States
Phone:
(800) 862-6837
All Fidelity National Home Warranty Contacts

Fidelity National Home Warranty Reviews

  1. 30 reviews
  2. 8 reviews
  3. 0 reviews
  4. 1 review
  5. 0 reviews
Fidelity National Home Warranty reviews
1.0
Details
Aweful. Called for service on garage openers that were not working. Sent tech, who inspected, called Fidelity, then informed me it was not covered, but he could fix it and my total costs would be $100, which I paid on the spot. Then I get an invoice from Fidelity for a...
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Review
#738964 Review #738964 is a subjective opinion of poster.
Product
Fidelity National Home Warranty Warranty
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution